Case study — Contoso, Ltd. Contoso is a high-tech manufacturer running Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce across its North American operations, and it is adopting AI to prepare for rapid growth. Each quarter the CFO reconciles the forecasted ROI of the deployed AI solutions against the efficiencies and adoption actually measured, using the Copilot Studio agent usage estimator. The estimator projects credit spend based on how the agent routes conversations and how long a typical agent session lasts.
Select the two elements of the custom AI agent design the CFO must feed into this quarterly usage estimate. Each correct answer forms part of the solution.
NOTE: Each correct selection is worth one point.
Select 2.