Refund Policy

Effective date: 3 July 2026

This Refund Policy applies to purchases on Cert Career and forms part of our Terms of Service.

1. General Stance: Digital Goods

Cert Career sells digital content delivered electronically as one-time purchases (Exam Pass US$10; Career Path US$18; All-Access US$25), granting lifetime access as described in the Terms. Because access is granted immediately, all sales are generally final and non-refundable, except: (a) under our Pass Guarantee (Section 2); (b) where required by applicable consumer protection law (Section 6); or (c) at our discretion (e.g. duplicate charges, billing error, or material unavailability).

2. The Pass Guarantee

If you meet all of the requirements below and still fail the official Microsoft examination, we will refund the amount you paid for that exam's access.

Eligibility — all must be true:

  1. Active paid access to the relevant exam at the time of study and of the official exam.
  2. Question-bank completion — you completed at least 80% of that exam's question bank.
  3. Mock-exam performance — you scored at or above the passing threshold on at least two (2) full timed mock exams for that exam.
  4. Timing — you sat the official Microsoft exam within 90 days of purchase.
  5. Proof of failure — you submit your official Microsoft / Pearson VUE score report showing a fail.

In-Service activity (items 1–3) is verified against your account records; without an account linking progress to your purchase, you may be unable to evidence eligibility.

What is refunded: we refund the amount you actually paid for the access covering the failed exam. For a single Exam Pass this is the US$10 you paid for that exam. For a Career Path (US$13) or All-Access (US$19), the Pass Guarantee applies per-exam and refunds the amount you paid for that bundle (US$13 or US$19 respectively); once refunded, the bundle's access is revoked (see Section 4). In every case the refund is capped at the amount actually paid, and the total refunded to you will never exceed what you paid us.

3. How to Claim

Email support@certcareer.com with subject "Pass Guarantee Claim", including: the purchase email/account; the exam; the date you sat the official exam; and a copy of your official score report showing the fail. Claims must be submitted within 30 days of the score-report date. We may request further information and may decline claims where the report cannot be verified or appears altered.

4. How and When Refunds Are Issued

Approved refunds are issued to your original payment method via Stripe, processed within approximately 14 days of approval (bank posting times vary). Refunds are made in the original currency (US dollars). Once refunded under the Pass Guarantee, your paid access to that exam may be revoked.

5. Exclusions

The Pass Guarantee does not apply where: you do not meet every requirement in Section 2; you did not actually sit the exam (cancelled, rescheduled beyond 90 days, or no-show); you violated the Terms; the score report is missing, unverifiable, or altered; the claim is late; or the failure resulted from circumstances unrelated to preparation (e.g. test-centre disqualification).

6. Your Consumer Rights

Nothing here excludes rights you may have under mandatory consumer protection law. Where you consent to immediate delivery of digital content, certain statutory cancellation rights may not apply.

7. Contact

For any refund questions or Pass Guarantee claims, contact us at support@certcareer.com.